Support #149

Trouble installing Moscore-QM and Mysql Files

Added by Walter Pate over 9 years ago. Updated over 9 years ago.

Status:FeedbackStart date:04/12/2013
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:InstallerEstimated time:15.00 h
Target version:1.3.23Spent time:16.00 h

Description

April 10 2012 customer called for support to install Moscore-QM on computer using Vista operating system
Initial problem
EZSQL exception can not connect to MySQL server at 10.10.10.12 trouble found, Registry files corrupt\cleared registry.
NEXT ISSUE, can not start MYSQL server...Tried to unisnstall MySQL and Moscore-QM several times and no change
Trouble found....McAfee was blocking Mysql and not reporting an alert...Had customer uninstall McAfee and install Microsoft Security Essentials.
We had the same issue one week before with another club that was running AVAST for malware protection. If you are having issues installing Moscore-QM please try turning off any malware software that may be running.

History

#1 Updated by Walter Pate over 9 years ago

Walter Pate wrote:

April 10 2012 customer called for support to install Moscore-QM on computer using Vista operating system
Initial problem
EZSQL exception can not connect to MySQL server at 10.10.10.12 trouble found, Registry files corrupt\cleared registry.
NEXT ISSUE, can not start MYSQL server...Tried to uninstall MySQL and Moscore-QM several times and no change
Trouble found....McAfee was blocking Mysql and not reporting an alert...Had customer uninstall McAfee and install Microsoft Security Essentials.
We had the same issue one week before with another club that was running AVAST for malware protection. If you are having issues installing Moscore-QM please try turning off any malware software that may be running.

#2 Updated by Walter Pate over 9 years ago

  • Status changed from In Progress to Feedback

Moscore-QM was moved to install after all the microsoft dot net installs. We would like feedback from users to keep in touch with this issue

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