Support #287

customer reported an asynchronous socket error on the when trying to turn on theTranx

Added by Walter Pate about 6 years ago. Updated about 6 years ago.

Status:FeedbackStart date:06/05/2016
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:TranxSpent time:0.50 h
Target version:Customer needs to fix

Description

customer called regarding asynchronous socket error

History

#1 Updated by Walter Pate about 6 years ago

  • Status changed from New to Feedback

whenever Moscore-QM reports an asychronous socket error on Tranx it is an indicator that the computer network is not functioning properly. This is not a Moscore-QM issue. When there is a report of asynchronous socket error report the first thing the customer should try and do is troubleshoot their computer network connection to the MyLaps decoder by pinging the MyLaps decoder and verify the connection. Once a proper connection is established Moscore-QM can then record the MyLaps decoder output.
We are now waiting for customer feedback so we can close this issue

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