Support #287
customer reported an asynchronous socket error on the when trying to turn on theTranx
| Status: | Feedback | Start date: | 06/05/2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Walter Pate | % Done: | 0% | |
| Category: | Tranx | Spent time: | 0.50 h | |
| Target version: | Customer needs to fix |
Description
customer called regarding asynchronous socket error
History
#1
Updated by Walter Pate about 6 years ago
- Status changed from New to Feedback
whenever Moscore-QM reports an asychronous socket error on Tranx it is an indicator that the computer network is not functioning properly. This is not a Moscore-QM issue. When there is a report of asynchronous socket error report the first thing the customer should try and do is troubleshoot their computer network connection to the MyLaps decoder by pinging the MyLaps decoder and verify the connection. Once a proper connection is established Moscore-QM can then record the MyLaps decoder output.
We are now waiting for customer feedback so we can close this issue