Support #304

customer wants to change server computer

Added by Walter Pate almost 6 years ago. Updated over 5 years ago.

Status:FeedbackStart date:08/16/2016
Priority:LowDue date:
Assignee:Walter Pate% Done:

0%

Category:generalSpent time:7.00 h
Target version:Customer needs to fix

Description

Customer in Region 10 wants to switch the server to a different computer and make the current server the Client

History

#1 Updated by Walter Pate almost 6 years ago

  • Status changed from New to Feedback

go to Tools/Options/Network on both computers.
Set the computer that you want to be the server (localhost) by clicking the This Computer box
Set the Client computer by either entering the IP address of the Localhost computer, or click the refresh button and it should find all the computers on the Moscore-QM network, choose the localhost computer name/ipaddress
You should then have Moscore-Qm server database on a client /server network

Changed Status from New to Feedback

#2 Updated by Walter Pate almost 6 years ago

Before you switch you will have to backup the database on existing the server computer Tools/Backup\Export/Backup database(save database)
then on the new server- Tools/Backup\Export/Restore from backup file (restore the file you just saved on new computer)

On 8/16/2016 11:47 AM, Gary Kennealy wrote:

No flipping the database ? It will do that for me ?

#3 Updated by Walter Pate over 5 years ago

  • Priority changed from Normal to Low

Customer called and we analyzed the issue and found that their new computer was running Mcaffe Antivirus
Mcaffe was blocking network access to and from other computers and did not report a block alert message!
After we established connection to the new server I assisted the customer install the vision suite software and connect to their Media Resources H21 scoreboard

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