Support #308

user reporting access violation

Added by Walter Pate over 5 years ago. Updated over 5 years ago.

Status:FeedbackStart date:12/07/2016
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Start UpSpent time:1.50 h
Target version:Customer needs to fix

Description

computer using windows 10

History

#1 Updated by Walter Pate over 5 years ago

  • Status changed from New to Feedback

Customer did local decoder tests recently and computer worked fine. today he tried to open moscore and he received an access violation on bootup along with a report that MYSQL database could not be found.

I had customer try and start moscore with a database repair -r command ..did not fix
Next we tried an attempt to start database -s and it reported that the database has already started
then we tried to set database server -h but server was in local host
next tried to check database -u and it reported that it could not find database
Then I suggested that he takes the computer home and do Windows 10 updates as well as check for bios updates and harddrive updates for his HP computer
now waiting for feedback

#2 Updated by Walter Pate over 5 years ago

I sent customer the Command Line List

#3 Updated by Jamie Pate over 5 years ago

Should also attempt workaround for #276 for any access violation support call!

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