Support #310

RRQMA wants assistance with installing Daktronics signal converter

Added by Walter Pate over 5 years ago. Updated about 5 years ago.

Status:FeedbackStart date:02/18/2017
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Score boardSpent time:5.50 h
Target version:Customer needs to fix

Description

RRQMA is installing Daktronics signal converter to replace allsport controller

History

#1 Updated by Walter Pate over 5 years ago

  • Status changed from New to In Progress

#2 Updated by Walter Pate over 5 years ago

Feb 18 2017 Customer called and wanted help with installing signal converter at track
Customer sent me a picture of the existing wiring and I cross referenced it to Daktronics drawings and I recommend wire
placement
When he turned on Moscore and the scoreboard, the signal converter indicated it was communicating with Moscore, but the scoreboard did not turn on.
After reviewing all the wiring for about an hour we could not find the solution, and the customers laptop battery ran down.
Customer did not have power supply with him so we agreed to continue next day

#3 Updated by Walter Pate over 5 years ago

  • Status changed from In Progress to Resolved

Feb 19 2017 Customer called and reported that he found a circuit breaker that was not turned on, and that the scoreboard was communicating well now.
I gave customer a brief overview of the scoreboard operation with Moscore as well as did tests on customers Tranx system.
Customer has scheduled a training session with us Feb 25 2017 10:30 (9:30 pst)

#4 Updated by Walter Pate about 5 years ago

  • Status changed from Resolved to Feedback

Moved to customer feed back. Customer seems to be happy with signal converter

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