Support #311

Customer's Moscore-QM was not starting

Added by Walter Pate over 5 years ago. Updated over 5 years ago.

Status:ClosedStart date:02/17/2017
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:generalSpent time:1.50 h
Target version:Customer needs to fix

Description

Customer called and said his Moscore-QM was not starting on Windows 8 it reported that drivers were not there.

History

#1 Updated by Walter Pate over 5 years ago

  • Category set to general
  • Status changed from New to Resolved
  • Target version set to Customer needs to fix

Feb 17 2017 I did a remote connection with customers computer and found it had AVAST antivirus installed on it.
We uninstalled Avast and activated Microsoft Defender, updated Defenders files.
Next I went to Programs and Features and did a repair on Moscore-QM
Moscore-QM then started well.

#2 Updated by Walter Pate over 5 years ago

  • Status changed from Resolved to Closed

Customer did not give any feedback, closing the issue

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