Support #311
Customer's Moscore-QM was not starting
| Status: | Closed | Start date: | 02/17/2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Walter Pate | % Done: | 0% | |
| Category: | general | Spent time: | 1.50 h | |
| Target version: | Customer needs to fix |
Description
Customer called and said his Moscore-QM was not starting on Windows 8 it reported that drivers were not there.
History
#1
Updated by Walter Pate over 5 years ago
- Category set to general
- Status changed from New to Resolved
- Target version set to Customer needs to fix
Feb 17 2017 I did a remote connection with customers computer and found it had AVAST antivirus installed on it.
We uninstalled Avast and activated Microsoft Defender, updated Defenders files.
Next I went to Programs and Features and did a repair on Moscore-QM
Moscore-QM then started well.
#2
Updated by Walter Pate over 5 years ago
- Status changed from Resolved to Closed
Customer did not give any feedback, closing the issue