Support #327
CIQMC has issues connecting with Daktronics Pylon scoreboard
| Status: | Feedback | Start date: | 04/07/2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Walter Pate | % Done: | 0% | |
| Category: | Score board | Spent time: | 1.50 h | |
| Target version: | Customer needs to fix |
Description
Central Indiana called because they were having issues connecting to their Pylon scoreboard with Direct connection
History
#1
Updated by Walter Pate about 5 years ago
- Status changed from New to Feedback
Customer called and reported they could not communicate with the Pylon Scoreboard.
I went over the settings with them com 3 baud 19200 Daktronics pylon direct connection
Then had the customer try to send data to the scoreboard.
The Daktronics signal converter indicated it was receiving data from Moscore-QM but scoreboard was not operational
Customer did reset on scoreboard. it did its start up diagnostics then all lights turned off.
I recommended that they contact Daktronics support as I am not familiar with their hardware on the scoreboard.
Moscore seems to be working fine.
Placing issue in feedback, it does not appear to be a Moscore-QM issue
#2
Updated by Walter Pate about 5 years ago
---------- Forwarded message ---------
From: Curt Engels <Curt.Engels@daktronics.com>
Date: Fri, Apr 7, 2017, 9:35 AM
Subject: RE: Moscore display board
To: Jamie Pate <jpate@moscore.com>
Cc: Collin Steiger <Collin.Steiger@daktronics.com>
Jamie,
Has a customer download a released beta version of Moscore software and now their Daktronics board does not light. Wondering if you have heard or did any testing?
Curt Engels
Timing Product Manager
Phone 800-843-5843 ext. 56862
#3
Updated by Walter Pate about 5 years ago
Yes Curt, I was informed they did the ver 1.3.42 Beta update.
If it was installed properly the current version number is located on the top center of the Moscore-QM title bar.
I was also informed that the customer did new communications wiring to that scoreboard.