Support #327

CIQMC has issues connecting with Daktronics Pylon scoreboard

Added by Walter Pate about 5 years ago. Updated about 5 years ago.

Status:FeedbackStart date:04/07/2017
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Score boardSpent time:1.50 h
Target version:Customer needs to fix

Description

Central Indiana called because they were having issues connecting to their Pylon scoreboard with Direct connection

History

#1 Updated by Walter Pate about 5 years ago

  • Status changed from New to Feedback

Customer called and reported they could not communicate with the Pylon Scoreboard.
I went over the settings with them com 3 baud 19200 Daktronics pylon direct connection
Then had the customer try to send data to the scoreboard.
The Daktronics signal converter indicated it was receiving data from Moscore-QM but scoreboard was not operational
Customer did reset on scoreboard. it did its start up diagnostics then all lights turned off.
I recommended that they contact Daktronics support as I am not familiar with their hardware on the scoreboard.
Moscore seems to be working fine.
Placing issue in feedback, it does not appear to be a Moscore-QM issue

#2 Updated by Walter Pate about 5 years ago

---------- Forwarded message ---------
From: Curt Engels <>
Date: Fri, Apr 7, 2017, 9:35 AM
Subject: RE: Moscore display board
To: Jamie Pate <>
Cc: Collin Steiger <>

Jamie,

Has a customer download a released beta version of Moscore software and now their Daktronics board does not light. Wondering if you have heard or did any testing?

Curt Engels

Timing Product Manager

Phone 800-843-5843 ext. 56862

#3 Updated by Walter Pate about 5 years ago

Yes Curt, I was informed they did the ver 1.3.42 Beta update.
If it was installed properly the current version number is located on the top center of the Moscore-QM title bar.
I was also informed that the customer did new communications wiring to that scoreboard.

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