Support #328

Customer looking for information on season startup updates, and Scoreboard setup

Added by Walter Pate about 5 years ago. Updated about 5 years ago.

Status:FeedbackStart date:04/13/2017
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Score boardSpent time:1.00 h
Target version:Customer needs to fix

Description

Sir,

I am getting ready to install the systems at Little T this weekend.

Are there any code updates that i can download ahead of time to bring with me? Also, do we have an unlock code for this year?

I also would like to know how I can increase the font size for the lineup. currently I am only using the bottom 2 rows of pixels for the lineup

Thanks,

John Dumas

History

#1 Updated by Walter Pate about 5 years ago

Hi John,
We have not received your 2017 subscription payment yet so I will not be able to supply you with an activation code till payment and completed sales agreement have been received.
The good thing is with the ver 1.3.42 Beta.msi version we have extended access to clubs that have not paid in full ( till June) so they can try the update. Your 2016 key will still be valid till the Beta version expires.
Download the ver 1.3.42 BETA.msi from our website and save it to a thumbdrive. then install it on the rack computer.

http://www.moscore.com/index.php?option=com_phocadownload&view=category&id=1&Itemid=64

Moscore-QM has some controls which will change the font size for your scoreboard.
Here is some text taken from the help menu (accessable from the top toolbar) This should help you adjust the font size. We are working on a new product that should enhance the scoreboard display options.
Matrix Displays

The Matrix Display scoreboard includes Daktronics™ and HDD™ matrix display boards. The correct configuration Type and Dak Version must be set using Scoreboard > Options > Extra Options
Extra Options
Make sure that the correct Type and Dak Version are selected.
Note: Some options may change based on the Type and Dak Version selected
HDD™ and Daktronics™ V1500 displays must be set to the correct Width and Height. Daktronics™ V1500M2 displays autmatically detect the Width and Height

Pre Programmed Messaging
Use this section to start/stop a schedule on a connected scoreboard.
Use Schedule Instead of Clock
Check this box to replace the time of day clock with a schedule selected below. Remember to set a Scoreboard > Options > Clock After ... option.
Display Message
Select or type a message name and click Display to show the message on a connected scoreboard
Address
Select the address of the scoreboard that is connected. This is usually set to 1
Brightness
Check Auto for automatic brightness adjustments or drag the slider to manually adjust the brightness level
Width/Height
Set to the pixel width and height of the display
Simulated Color/Background
Click to set a new text/background color for the Scoreboard Simulator
Double Wide Lineup
Lineup is double-spaced to fit on wider scoreboards
Font
Change the font displayed on the scoreboard. The default is Terminal 6pt
Lap string format
Defaults to Lap %d. Change the lap string displayed on the scoreboard. Click ? for details
Adjustment Arrows
Click on the Arrow buttons to adjust line height and character spacing

If you have any more questions call us at 1-604-576-6631 or send an email.

Walter Pate
Maximum Overdrive Software Company

On 4/11/2017 12:13 PM, john dumas wrote:

Sir,

I am getting ready to install the systems at Little T this weekend.

Are there any code updates that i can download ahead of time to bring with me? Also, do we have an unlock code for this year?

I also would like to know how I can increase the font size for the lineup. currently I am only using the bottom 2 rows of pixels for the lineup

Thanks,

John Dumas

From: Walter Pate <>
Sent: Friday, April 24, 2015 6:44 PM
To: John Dumas
Subject: Fwd: RE: Little T Speedway Thompson Connecticut

-------- Forwarded Message --------
Subject: RE: Little T Speedway Thompson Connecticut
Date: Fri, 24 Apr 2015 22:08:51 +0000
From: service <>
To: <>, service <>, Jeff Rushton <>, John Dumas <>

Good Evening,

Software can be downloaded from the following URL:

ftp.mediaresources.com

login: software

pw: software

You will be looking for the Vision Suite software.

Within the Vision Suite folder there are also two rough word documents on software instillation for monochrome signs.

The only hurdle I believe would be connectivity with the wireless should it not be a hardlined connection and IP address on the PC.

Regards,

Allen

Sent from my iPhone

From: Walter Pate [mailto:]
Sent: Friday, April 24, 2015 6:02 PM
To: service; Jeff Rushton; John Dumas
Subject: Fwd: Little T Speedway Thompson Connecticut

Sorry corrected John Dumas name and email

-------- Forwarded Message --------

Subject:

Little T Speedway Thompson Connecticut

Date:

Fri, 24 Apr 2015 14:56:52 -0700

From:

Walter Pate <>

Reply-To:

To:

, Jeff Rushton <>, John Duma <>

I am contacting you in regard to some service information regarding the
Thompson Connecticut 32x128 matrix display.
They are having issues reconnecting to the board after reinstalling it
from winter storage.
The new technician that is working on it does not have any information
on Media Resources Customer ID and would like you to establish a
connection with him to resolve the issues with scoreboard connection.
It seems that he does not have a copy of Vision Suite on the new
computer that he is using as well, so is not able to use that to trouble
shoot the connection.
The customers name is John Dumas
his phone number is 1-507-577-3894
his email information is

Could you possibly establish communications with him and send him an ftp
link to download the Vision Suite package so he can establish
communication with the board to start making messages.
He may require an installation information package as well.

Regards
Walter Pate
Maximum Overdrive Software Company

#2 Updated by Walter Pate about 5 years ago

  • Status changed from New to Feedback

Changed status from New to feedback

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