Bug #349
Windows update causes moscore_qm crash at startup
| Status: | Feedback | Start date: | 07/09/2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Jamie Pate | % Done: | 0% | |
| Category: | Start Up | Spent time: | 3.00 h | |
| Target version: | Customer needs to fix |
Description
After a windows update (we suspect the windows 10 anniversary update 1703) the behavior of the windows 'default printer' setting causes moscore_qm to crash on startup.
A workaround to prevent this issue is to disable the "Let Windows manage my default printer" setting in the "Printers & scanners" section of windows 10 settings. (see attached screenshot)
History
#1
Updated by Jamie Pate almost 5 years ago
The startup error is similar to "Access violation at address 00787B76 in module 'moscore_qm.exe'."
#2
Updated by Walter Pate almost 5 years ago
- Status changed from Resolved to Feedback
this issue was repaired for version release 1.3.48. awaiting feedback from users regarding update crash issues
#3
Updated by Walter Pate about 4 years ago
- Priority changed from Urgent to Normal
- Target version changed from 1.3.48 to Customer needs to fix
A customer just experienced this issue with windows 8. Her reports to us indicated that the Moscore-QM Splash screen was indicating that the Printer location was changed. She then removed the printer from windows control and her Moscore-QM worked fine