Support #406

customer is getting UE error with the Devart data MySQL file

Added by Walter Pate 6 months ago. Updated 5 months ago.

Status:ResolvedStart date:11/23/2019
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Race editorSpent time:1.50 h
Target version:Future

Description

BQMRC Ohio is running a big race and is getting an unhandled exception error.
Microsoft dotnet framework is reporting that it can not find Devart.Data.MySql file
See attached jpg

Devart data mysql error.jpg (44 KB) Walter Pate, 11/23/2019 06:10 PM

History

#1 Updated by Walter Pate 6 months ago

  • Status changed from New to In Progress

Mary Jo Greer is scoring the winter indooor race in Ohio and is having issues.
When she goes to Tools/Edit Race she gets a UE error related to devart. see attached jpg
I had her go to windows apps and Modify/repair Moscore-QM then open moscore and do Tools/Archive\Repair/Repair all tables but that did nothing.
She is not near an internet connection so I can not check out her setup or database
She will contact me when she is at an internet location later this week

#2 Updated by Jamie Pate 6 months ago

User should re-run the latest full installer from moscore.com

#3 Updated by Walter Pate 5 months ago

  • Tracker changed from Bug to Support
  • Status changed from In Progress to Resolved
  • Assignee changed from Jamie Pate to Walter Pate

I connected with the customer using teamviewer and found that DevArt dot net app was not installed on their computer.
Don't know how or why it was removed, as the program worked for the previous race!
I went to Moscore.com and clicked on the full version install and ran it.
the moscore installer indicated that Devart is the only app that needed to be installed. Did the install and everything works fine.

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