Support #407

Web server not open properly

Added by Shawn Erm 3 months ago. Updated 3 months ago.

Status:FeedbackStart date:02/27/2020
Priority:HighDue date:
Assignee:Jamie Pate% Done:

0%

Category:WebserverSpent time:1.50 h
Target version:-

Description

Ever since windows 10 update web server will not open properly
On the preview tab has windows internet information screen
When open in browser shows internet information
See attached error

moscore issues.docx - Pictures of the errors (289 KB) Shawn Erm, 02/27/2020 02:23 AM

History

#1 Updated by Jamie Pate 3 months ago

You should be able to select an alternate port for the web server in the moscore settings. You may also be able to remove IIS in the add/remove programs control panel page. Another option is to disable the IIS service in the services tab of the computer management control panel.

Instructions for uninstalling IIS:
https://superuser.com/a/1377078

#2 Updated by Walter Pate 3 months ago

Customer from GSQMRC called regarding a new error saying the 'RPC server was not active'.
On further investigation I found that he tried turning off or remove the IIS and this brought on the RPC server is not started error.
I tested starting the Webserver on my computer with the 2019 club key and the message that came up was the computer did not have valid access to the database.
My thoughts were that it may be because the 2019 club key was expired .
I then generated a 2020 club key and tried to start the webserver. It started right away with no error messages.
It appears that the user has to have the 2020 valid club key in order to start their webserver.
Awaiting the user to report back after they bring their subscription up to date

#3 Updated by Walter Pate 3 months ago

  • Tracker changed from Bug to Support
  • Status changed from New to Feedback

jamie april walter shawn ... issue trackers
awaiting feedback from customer when they enter valid 2020 club key
changed tracker from bug to support

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