Support #407

Web server not open properly

Added by Anonymous about 2 years ago. Updated almost 2 years ago.

Status:ResolvedStart date:02/27/2020
Priority:LowDue date:
Assignee:Jamie Pate% Done:


Category:WebserverSpent time:2.00 h
Target version:-


Ever since windows 10 update web server will not open properly
On the preview tab has windows internet information screen
When open in browser shows internet information
See attached error

moscore issues.docx - Pictures of the errors (289 KB) Anonymous, 02/27/2020 02:23 AM


#1 Updated by Jamie Pate about 2 years ago

You should be able to select an alternate port for the web server in the moscore settings. You may also be able to remove IIS in the add/remove programs control panel page. Another option is to disable the IIS service in the services tab of the computer management control panel.

Instructions for uninstalling IIS:

#2 Updated by Walter Pate about 2 years ago

Customer from GSQMRC called regarding a new error saying the 'RPC server was not active'.
On further investigation I found that he tried turning off or remove the IIS and this brought on the RPC server is not started error.
I tested starting the Webserver on my computer with the 2019 club key and the message that came up was the computer did not have valid access to the database.
My thoughts were that it may be because the 2019 club key was expired .
I then generated a 2020 club key and tried to start the webserver. It started right away with no error messages.
It appears that the user has to have the 2020 valid club key in order to start their webserver.
Awaiting the user to report back after they bring their subscription up to date

#3 Updated by Walter Pate about 2 years ago

  • Tracker changed from Bug to Support
  • Status changed from New to Feedback

jamie april walter shawn ... issue trackers
awaiting feedback from customer when they enter valid 2020 club key
changed tracker from bug to support

#4 Updated by Walter Pate almost 2 years ago

  • Status changed from Feedback to Resolved
  • Priority changed from High to Low

fixed with renewal of 2020 subscription

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