Support #418

MCQMRC is changing out computer and wants advice on new setup

Added by Walter Pate 10 months ago. Updated 10 months ago.

Status:In ProgressStart date:04/01/2021
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:useabilitySpent time:2.50 h
Target version:Customer needs to fix

Description

Kim King will be setting up a new computer and is looking for setup advice

History

#1 Updated by Walter Pate 10 months ago

  • Status changed from New to In Progress

I advized the customer to do a backup of existing database, then do the full version download http://www.moscore.com/media/Moscore_QM_1.3.50_full.exe from the files section of moscore.com
Then do the Moscore_QM_1.3.52.msi update
after installing moscore enter the new club key
then make sure that the Daktronics horizontal scoreboard, webscoreboard, and USAC rules are clicked on Tools/Options/Keys menu

#2 Updated by Walter Pate 10 months ago

  • Start date changed from 04/01/2021 to 04/03/2021

customer was getting a com port error(scoreboard) and an Asynchrnous socket error (tranx)
I advised them that the computer network needs to be setup (this is a local issue not Moscore-QM issue) that their computer administrator would have to trouble shoot it

#3 Updated by Walter Pate 10 months ago

  • Start date changed from 04/03/2021 to 04/07/2021

Customer calle and said tey resolved the Tranx, but could not get the scoreboard to connect.
I had them download TeamViewer
when i connected to their computer and checked device manager
could not see com port setup
there was an error message for a display driver on their docking station
I asked them to unplug the scoreboard usb plug from the docking station to see if it changed the port status
no change
In talking to them furthar they said they had a 9 pin db9 from the scoreboard pluged into a 15 pin DB15 device which had the USB plug attached to it
I advised they were using a USB VGA adaptor, not a usb serial adaptor and they would have to get the proper adaptor (they old computer had a db9 serial port directly on the docking station)
They said the would acquire a proper adapter and try again at a later date

#4 Updated by Walter Pate 10 months ago

  • Start date changed from 04/07/2021 to 04/01/2021

start date is actually april 1 2021

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