Support #424

LWQMA purchased a used CH 9001-11 Daktronics scoreboard and can not get it to work

Added by Walter Pate 7 months ago. Updated 7 months ago.

Status:In ProgressStart date:05/15/2021
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Score boardSpent time:3.00 h
Target version:Customer needs to fix

Description

LWQMA purcased a used CH 9001-11 Daktronics scoreboard and can not get it to work
They want a conference call for support Saturday 10: May 15 10 am

LWQMA Computer port out.jpg (338 KB) Walter Pate, 05/15/2021 07:54 PM

lwqma scbd sig convertor termination image.jpg (363 KB) Walter Pate, 05/15/2021 07:54 PM

lwqma scbd signal conv wiring .jpg (420 KB) Walter Pate, 05/15/2021 07:54 PM

LWQMA SCBD TB1_TB2 plugjpg.jpg (358 KB) Walter Pate, 05/15/2021 07:54 PM

Daktronics OA 1065-0173 signal convertor drawings.pdf (3.46 MB) Walter Pate, 05/15/2021 08:16 PM

CH9001-11 layout.jpg (301 KB) Walter Pate, 05/15/2021 09:01 PM

scoreboard end terminations.jpg (1.88 MB) Walter Pate, 05/15/2021 09:01 PM

Gen 2 LED Driver board.jpg (1.6 MB) Walter Pate, 05/15/2021 09:01 PM

History

#1 Updated by Walter Pate 7 months ago

  • Subject changed from LWQMA purcased a used CH 9001-11 Daktronics scoreboard and can not get it to work to LWQMA purchased a used CH 9001-11 Daktronics scoreboard and can not get it to work

#2 Updated by Walter Pate 7 months ago

Conference call with Flannery
first we established a TeamViewer connection so I could check scoreboard configuration settings on their computer.
Scoreboard was set to Daktronics Horizontal, Comm 4.
I asked user to unplug the USB serial connection to verify that comm 4 was being used for the scoreboard. Verified correct
I ran a countdown clock on the Heats race page and asked what lights were showing. She said Power, Tx CL, and RX CL were on solid.
I asked to power the scoreboard down then up (outside AC Plug)
I asked user to send pictures of wire connections in the tower. see attached pics for view of configurations discussed.
computer port terminations good
Curious as to why Computer to sig convertor was terminated on TB2 (RS 485/422 protocol) instead of TB1 (Current Loop protocol)
I asked user to open the signal convertor to see how the jumpers were set
Jumpers were on 12 to N and 13 to P which indicated that the DB9 should be pluged into J1 and the Scoreboard wiring should be pluged into TB1, not TB2
The user changed the Signal convertor termanations to TB1 and J1 we activated the scoreboard in Moscore and some of the lights turned on as they were expected to do but they were very dim, and the left hand side of the scoreboard did not turn on.
This seems to indicate that the Scoreboard lamp driver board may have some issues.
I recommended they open the scoreboard panels and check for corrosion or visible damage or call Daktronics support for a driver board replacement
User said they will look into the insoection at a later date

#3 Updated by Walter Pate 7 months ago

  • File deleted (scoreboard end terminations.jpg)

#4 Updated by Walter Pate 7 months ago

rotate scoreboard terminations image

#5 Updated by Walter Pate 7 months ago

  • File deleted (Gen 2 LED Driver board.jpg)

#6 Updated by Walter Pate 7 months ago

  • File deleted (CH9001-11 layout.jpg)

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