Support #426

WQMA tower head had issues running Moscore-QM

Added by Walter Pate 5 months ago. Updated 5 months ago.

Status:ResolvedStart date:07/09/2021
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:useabilitySpent time:0.50 h
Target version:Customer needs to fix

Description

customer said scoreboard did not work nor could she generate heats or mains

History

#1 Updated by Walter Pate 5 months ago

  • Status changed from New to Resolved

upon connecting to customers computer with Teamviewer I noticed the customers Moscore QM was on instance 3 ???
Scoreboard could not be started because another program was using the com port /Tranx was not started
I closed Moscore-QM but when restarted it came back as instance 3
I asked her to do control alt delete and END TASK for moscoreQM
I went to programs and apps and did a repair on Moscore-QM
restarted Moscore-QM and everything worked

Customer now happy

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