Support #70

When I try to start up moscore I get the 'database missing' popup

Added by Jamie Pate about 8 years ago. Updated about 8 years ago.

Status:ClosedStart date:04/09/2012
Priority:NormalDue date:
Assignee:Jamie Pate% Done:

100%

Category:databaseSpent time:1.00 h
Target version:1.3.13

Description

I have tried to install this on my desktop computer as well as my laptop. When I try to start up Moscore I get the Database connection Missing pop up. The DB Monitor is green and it says the database is active. What do I need to do?

History

#1 Updated by Jamie Pate about 8 years ago

This issue is frequently due to the firewall settings on your computer, try temporarily turning off the firewall and see if this fixes the problem. If it does you may want to add an exception to the firewall if this computer is ever connected to the internet

#2 Updated by Stacey Yurgel Perone about 8 years ago

  • Assignee set to Stacey Yurgel Perone

I have turned the firewall on and off and still get the same results.

#3 Updated by Walter Pate about 8 years ago

Called Stacey to try and go over her computer settings, Awaiting callback

#4 Updated by Jamie Pate about 8 years ago

Please try the following:

  1. install the latest version (1.3.13) (see #73)
  2. run moscore_qm using the 'DEBUG LOGGED' shortcut in the start menu.
  3. locate the debug.log in your 'my documents' folder and attach it to this issue (update -> choose file -> submit)

#5 Updated by Jamie Pate about 8 years ago

could you try this:

start an administrator command prompt
(type cmd in the start bar and press ctrl-shift-enter)

type in
"c:\program files\mosco\moscore_qm\mysql\bin\mysqld-nt.exe" --remove
or
"c:\program files(x86)\mosco\moscore_qm\mysql\bin\mysqld-nt.exe" --remove

uninstall moscore and re-install with the latest (#82)

#6 Updated by Jamie Pate about 8 years ago

  • Category set to database
  • Assignee changed from Stacey Yurgel Perone to Jamie Pate
  • Target version set to 1.3.13

#7 Updated by Walter Pate about 8 years ago

  • Status changed from In Progress to Resolved
  • % Done changed from 0 to 100

typed in
"c:\program files\mosco\moscore_qm\mysql\bin\mysqld-nt.exe" --remove

Then installed ver 1.3.16

#8 Updated by Jamie Pate about 8 years ago

  • Status changed from Resolved to Closed

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