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Total time: 1034.20 hours

Toggle check Project Date User Activity Issue Comment Hours
Moscore QM10/23/2021Walter PateCustomer SupportSupport #434: Little T is trying to setup scoreboard on new computerLittle T working on scoreboard.1.00
Moscore QM09/05/2021Walter PateCustomer SupportSupport #432: GSQMRC is having issues with their new computer not displaying 'Back of pack' and 'cars with Strike' in the new lineup generationI setup a mock race and tested with webscoreboard1.00
Moscore QM09/05/2021Walter PateCustomer SupportSupport #433: customer could not access current race filestrained the customer on what was done incorrectly0.50
Moscore QM08/25/2021Shawn ErmCustomer SupportSupport #432: GSQMRC is having issues with their new computer not displaying 'Back of pack' and 'cars with Strike' in the new lineup generationWill add more details offer work0.00
Moscore QM08/08/2021Walter PateCustomer SupportBug #428: Moscore Results not workingactual cause of Moscore.com service interuptions0.50
Moscore QM08/08/2021Walter PateCustomer SupportBug #428: Moscore Results not workingVM message from customer at MCQMRC0.50
Moscore QM07/29/2021Walter PateCustomer SupportBug #428: Moscore Results not workinguploaded mobz files0.50
Moscore QM07/29/2021Walter PateCustomer SupportSupport #430: customer wants to know if Moscore can print 5 laps of qualifyingcreated a workaround for customer2.00
Moscore QM07/29/2021Walter PateCustomer SupportBug #428: Moscore Results not workingrequested file from customer0.50
Moscore QM07/29/2021Walter PateCustomer SupportBug #428: Moscore Results not workingfurther issues with Results update0.50
Moscore QM07/24/2021Walter PateDesignBug #428: Moscore Results not workingjamie massged website to allow results to update8.00
Moscore QM07/24/2021Walter PateCustomer SupportBug #428: Moscore Results not workingcustomer reported can't post0.50
Moscore QM07/24/2021Walter PateDesignBug #427: Website is downdoing a work around1.00
Moscore QM07/09/2021Walter PateCustomer SupportSupport #426: WQMA tower head had issues running Moscore-QMConnected to customers computer with teamviewer for analysis0.50
Moscore QM07/05/2021Walter PateCustomer SupportSupport #425: SCQMC has issues connecting to TranxDiagnosed customer network issue1.50
Moscore QM06/13/2021Walter PateCustomer SupportSupport #423: GSQMRC needs updates and Overview for setting up their WebScoreboardupdate info on url settings3.00
Moscore QM05/15/2021Walter PateCustomer SupportSupport #424: LWQMA purchased a used CH 9001-11 Daktronics scoreboard and can not get it to workredo Scorboard terminations file0.50
Moscore QM05/15/2021Walter PateCustomer SupportSupport #424: LWQMA purchased a used CH 9001-11 Daktronics scoreboard and can not get it to workConference call with Flannery2.50
Moscore QM05/12/2021Walter PateCustomer SupportSupport #423: GSQMRC needs updates and Overview for setting up their WebScoreboardpart 4 remove the ' Click to play ' text1.00
Moscore QM05/12/2021Walter PateCustomer SupportSupport #423: GSQMRC needs updates and Overview for setting up their WebScoreboardpart 3 Using URL parameters in the Broadcast software source box2.00
Moscore QM05/12/2021Walter PateCustomer SupportSupport #423: GSQMRC needs updates and Overview for setting up their WebScoreboardpart 2 entering the text for the banner2.00
Moscore QM05/12/2021Walter PateCustomer SupportSupport #423: GSQMRC needs updates and Overview for setting up their WebScoreboardpart 1 of recommendations for customer on how to setup a Broadcast layout (like OBS Studio )15.00
Moscore QM05/10/2021Walter PateCustomer SupportSupport #423: GSQMRC needs updates and Overview for setting up their WebScoreboardchanged issue status0.50
Moscore QM05/10/2021Walter PateCustomer SupportSupport #423: GSQMRC needs updates and Overview for setting up their WebScoreboardWe need to generate and record notes on initial setup for the webscoreboard for our users8.00
Moscore QM04/23/2021Walter PateCustomer SupportSupport #420: Little T has issue with networkingeventually had customer input the local host computers ip address in the second computers Moscore-QM network setup app1.00
Moscore QM04/13/2021Walter PateCustomer SupportSupport #419: Moscore opened and showing Instance 2 on title bar BQMRCCustome had Moscore-QM open twice0.50
Moscore QM04/08/2021Walter PateCustomer SupportSupport #418: MCQMRC is changing out computer and wants advice on new setupcorrected start date0.50
Moscore QM04/08/2021Walter PateCustomer SupportSupport #418: MCQMRC is changing out computer and wants advice on new setupcustomer called reporting that the scoreboard was not connecting1.00
Moscore QM04/08/2021Walter PateCustomer SupportSupport #418: MCQMRC is changing out computer and wants advice on new setupcustomer called with issues connecting Tranx and Scoreboard0.50
Moscore QM04/08/2021Walter PateCustomer SupportSupport #418: MCQMRC is changing out computer and wants advice on new setupcustomer advice0.50
Moscore QM02/28/2021Walter PateDevelopmentBug #417: Cant create second heats for indoor racetesting issue with Mallory1.00
Moscore QM02/27/2021Walter PateDevelopmentBug #416: the 12 car does not show up on the Print Forms/Grids/Mains/ Mains Scoresheet formPPQMA reports scoresheet error when there are 12 cars2.00
Moscore QM01/07/2021Walter PateCustomer SupportSupport #395: Customer called regarding irratic scoring on the first few laps of races customer did not renew their subscription for 20200.50
Moscore QM01/07/2021Walter PateCustomer SupportBug #391: THQMA MYLAPS decoder is experiencing excessive lag time in reporting crossingsno further reports on this issue with the customer0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #388: Oaklane is requesting quote on training sessioncustomer did not subscribe to support in 20200.50
Moscore QM01/07/2021Walter PateCustomer SupportBug #398: Customer getting Unknown Table Races errorno further reports from this customer regarding this issue0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #397: customer called with issues in setting up the Mylaps X2 loop settingsno further reports from this customer regarding this issue0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #399: Customer does not think race results are displaying correctly ( Little T Connecticut)assuming that it worked as we have not received any more phone calls0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #405: Little T scoreboard not showing correct output after replacing controller in HDD scoreboard assuming that it worked as we have not received any more phone calls0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #412: laptop can not connect to scoreboard and Tranx customer reported that it is now working0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #412: laptop can not connect to scoreboard and Tranx customer reported back that it was now working0.50
Moscore QM07/29/2020Walter PateCustomer SupportSupport #415: THQMA reports trouble with Moscore -QM running on the Media resources scoreboard Diagnosed customer settings, customer forgot one step in daily setup0.50
Moscore QM07/17/2020Walter PateCustomer SupportSupport #414: BQMRC can not generate their mainsBQMRC supplied more information and requested furter support6.00
Moscore QM07/13/2020Walter PateCustomer SupportSupport #414: BQMRC can not generate their mainsfurther test conclude the conflict was because BQMRC Max Cars setting was equal to Transfer count. Max cars should be greater than transfer count!2.00
Moscore QM07/12/2020Walter PateCustomer SupportSupport #414: BQMRC can not generate their mainsI had customer send me a copy of their database2.50
Moscore QM07/11/2020Walter PateCustomer SupportSupport #413: THQMA asked if the race time limit can be removed from the scoreboard during a racecustomer has webscoreboard so there is a compatible solution1.00
Moscore QM07/11/2020Walter PateCustomer SupportSupport #413: THQMA asked if the race time limit can be removed from the scoreboard during a racecustomer replied0.50
Moscore QM07/11/2020Walter PateCustomer SupportSupport #413: THQMA asked if the race time limit can be removed from the scoreboard during a racereplied to customer with solution1.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #412: laptop can not connect to scoreboard and Tranx added no network connection to tower computer3.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #411: 2020 subscription key did not workinitial test shows the tower computer was running version 1.3.24 of moscore qm2.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #407: Web server not open properlyafter customer renewed subscription the issue dissapeared0.50
Moscore QM07/06/2020Walter PateCustomer SupportSupport #408: HQMA scoreboard will not start after Windows updateThird party updates are changing port assignments within Windows0.50
Moscore QM07/06/2020Walter PateCustomer SupportSupport #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)Third party software has changed port assignments1.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #410: SCQMC daktronics scoreboard does not connect (after Windows Update )customer resolved by turning off scoreboard then restarting moscore1.00
Moscore QM06/21/2020Walter PateCustomer SupportSupport #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)waitting for thqma to touch base0.50
Moscore QM06/21/2020Walter PateCustomer SupportSupport #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)THQMA called with issues starting the Media resources webscoreboard0.50
Moscore QM06/21/2020Walter PateCustomer SupportSupport #408: HQMA scoreboard will not start after Windows updateconnected with Greg again to work on the HQMA_MD scoreboard at 8 am PST2.00
Moscore QM06/21/2020Walter PateCustomer SupportSupport #408: HQMA scoreboard will not start after Windows updateworked with customer1.00
Moscore QM06/21/2020Walter PateCustomer SupportSupport #410: SCQMC daktronics scoreboard does not connect (after Windows Update )tested the faulty condition and created a solution for the customer1.00
Moscore QM02/27/2020Walter PateCustomer SupportSupport #407: Web server not open properlychanged tracker to support added jamie,april and walter as watchers and changed status to feedback0.50
Moscore QM02/27/2020Walter PateCustomer SupportSupport #407: Web server not open properlycustomer called regarding RPC error1.00
Moscore QM01/06/2020Walter PateCustomer SupportSupport #406: customer is getting UE error with the Devart data MySQL fileconnected with customer using TeamViewer1.00
Moscore QM11/23/2019Walter PateCustomer SupportSupport #406: customer is getting UE error with the Devart data MySQL fileCalled customer to get more info0.50
Moscore QM09/23/2019Walter PateCustomer SupportSupport #405: Little T scoreboard not showing correct output after replacing controller in HDD scoreboard Changed status to Feedback...The issue seems to be in the new scoreboard controllerand needs Media resources support5.00
Moscore QM09/15/2019Walter PateCustomer SupportSupport #404: Customer could not start scoreboardAnalyzed customer settings 0.50
Moscore QM09/10/2019Walter PateCustomer SupportSupport #403: Region 9 customer did a windows update then Moscore-QM would not printchanged status to awaiting feedback0.50
Moscore QM09/10/2019Walter PateCustomer SupportSupport #403: Region 9 customer did a windows update then Moscore-QM would not printprinting in Moscore-QM not workinge because of 3rd party updates0.50
Moscore QM09/04/2019Walter PateCustomer SupportSupport #402: OMRQA could not connect to decoderAnalyzed customer setup0.50
Moscore QM07/23/2019Walter PateCustomer SupportSupport #399: Customer does not think race results are displaying correctly ( Little T Connecticut)Customers Computer tech called for assisance0.50
Moscore QM07/22/2019Walter PateCustomer SupportSupport #399: Customer does not think race results are displaying correctly ( Little T Connecticut)Customer called with this issue but their computer would not do printouts or updates1.00
Moscore QM07/21/2019Walter PateDevelopmentBug #398: Customer getting Unknown Table Races errorI found the source of the issue _ it is the Format setup where the tie breaker is set in the Mains format won't bad if tiebreaker set to Race number2.00
Moscore QM07/21/2019Walter PateDevelopmentBug #398: Customer getting Unknown Table Races errordid further tests and found an issue with Moscore's Format s when using Qualifying time clock_ I created a work arround3.00
Moscore QM07/21/2019Walter PateCustomer SupportBug #398: Customer getting Unknown Table Races errorWorking with customer thru email _ recommended a remote connection1.00
Moscore QM10/01/2018Walter PateCustomer SupportSupport #395: Customer called regarding irratic scoring on the first few laps of races Walters report on database 09.29.18 raceday1.00
Moscore QM10/01/2018Walter PateCustomer SupportSupport #395: Customer called regarding irratic scoring on the first few laps of races customer replied with feedback on repairs2.00
Moscore QM09/23/2018Walter PateCustomer SupportSupport #396: customer called saying they were having issues with correct lineups for mainsConnected with customers (SCQMC) computer with TeamViewer1.00
Moscore QM09/23/2018Walter PateCustomer SupportSupport #397: customer called with issues in setting up the Mylaps X2 loop settingsCustomer had issues getting transponders to register0.50
Moscore QM09/17/2018Walter PateCustomer SupportSupport #395: Customer called regarding irratic scoring on the first few laps of races recieved OQMRC database for testing for archived data that was not removed properly0.50
Moscore QM09/17/2018Walter PateCustomer SupportSupport #395: Customer called regarding irratic scoring on the first few laps of races Tested OQMRC's Moscore-QM using TeamViewer3.50
Moscore QM09/17/2018Joseph JohnsonCustomer SupportFeature #161: Add passing points value and mains points values to event format overviewprintable passing points verification0.50
Moscore QM08/01/2018Walter PateCustomer SupportFeature #161: Add passing points value and mains points values to event format overviewcustomer is requesting be done soon0.50
Moscore QM07/22/2018Walter PateDevelopmentBug #392: Unable to return to yellow or green after a checkered flagdelay in finish reporting0.50
Moscore QM07/22/2018Walter PateDevelopmentBug #392: Unable to return to yellow or green after a checkered flagperhaps lag time causing issue0.50
Moscore QM07/22/2018Walter PateDevelopmentBug #392: Unable to return to yellow or green after a checkered flagperhaps becuse of lag time0.50
Moscore QM06/20/2018Walter PateCustomer SupportBug #391: THQMA MYLAPS decoder is experiencing excessive lag time in reporting crossingsI asked Heather to send a copy of their database1.50
Moscore QM06/20/2018Walter PateCustomer SupportSupport #390: WQMA is having an issue getting transponder data from the mylaps X2 decoderI called Brian Rhoads regarding the X2 decoder 0.50
Moscore QM06/12/2018Walter PateCustomer SupportSupport #390: WQMA is having an issue getting transponder data from the mylaps X2 decoderCalled MyLaps to see if there is a common issue with the X2 decoder0.50
Moscore QM06/10/2018Walter PateCustomer SupportSupport #390: WQMA is having an issue getting transponder data from the mylaps X2 decoderEmily provided some feedback on the issue1.00
Moscore QM06/10/2018Walter PateCustomer SupportSupport #390: WQMA is having an issue getting transponder data from the mylaps X2 decoderCalled customer and they resolved issue. Bill will add to this report with what he found1.00
Moscore QM06/08/2018Walter PateCustomer SupportSupport #388: Oaklane is requesting quote on training sessiondiscussed types of training0.50
Moscore QM06/07/2018Walter PateCustomer SupportSupport #387: HQMA is trying to start their new scoreboardWorked with Ken and Shaun Beinhower at Hagerstown QMA to get scoreboard working3.00
Moscore QM05/30/2018Walter PateCustomer SupportSupport #386: customer wanted to know how to use MSQM Webservertrained customer on how to setup webserver1.50
Moscore QM05/29/2018Walter PateCustomer SupportBug #381: THQMA can not get lap times to display on their WebScoreboard when in Qualifying modetest results for Qualifying lap times when using Batch Qualifying3.00
Moscore QM05/26/2018Walter PateCustomer SupportSupport #382: Unable to create a new race in the race editor (new issue)I asked the customer for a copy of their database for analysis0.50
Moscore QM05/26/2018Walter PateCustomer SupportBug #381: THQMA can not get lap times to display on their WebScoreboard when in Qualifying modeDiscussed issue with Brian Rhoads and agreed to TeamViewer in to the server sometime after their race is over1.50
Moscore QM05/26/2018Walter PateCustomer SupportSupport #383: How to set Batch numbers for qualifyingCustomer called to ask how to show the changes.. but resolved it herself0.50
Moscore QM05/26/2018Walter PateCustomer SupportSupport #383: How to set Batch numbers for qualifyingGave customer overview on how to setup the number of cars in a batch1.00
Moscore QM05/13/2018Walter PateCustomer SupportSupport #380: Pylon scoreboard not showing lap numbers on topChecked their Pylon Configuration then tested scoreboard using Moscore-QM simulator1.00
Moscore QM04/30/2018Walter PateDevelopmentBug #378: Windows security blocking Mysql when trying to network to local hostWindows security blocking the other computers from joining localhost2.50
Moscore QM04/30/2018Walter PateCustomer SupportSupport #377: Updating Moscore-QM on individual computers while networked caused connection issuesWorked with customer to resolve network4.50

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