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Total time: 975.20 hours

Toggle check Project Date User Activity Issue Comment Hours
Moscore QM01/07/2021Walter PateCustomer SupportSupport #395: Customer called regarding irratic scoring on the first few laps of races customer did not renew their subscription for 20200.50
Moscore QM01/07/2021Walter PateCustomer SupportBug #391: THQMA MYLAPS decoder is experiencing excessive lag time in reporting crossingsno further reports on this issue with the customer0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #388: Oaklane is requesting quote on training sessioncustomer did not subscribe to support in 20200.50
Moscore QM01/07/2021Walter PateCustomer SupportBug #398: Customer getting Unknown Table Races errorno further reports from this customer regarding this issue0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #397: customer called with issues in setting up the Mylaps X2 loop settingsno further reports from this customer regarding this issue0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #399: Customer does not think race results are displaying correctly ( Little T Connecticut)assuming that it worked as we have not received any more phone calls0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #405: Little T scoreboard not showing correct output after replacing controller in HDD scoreboard assuming that it worked as we have not received any more phone calls0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #412: laptop can not connect to scoreboard and Tranx customer reported that it is now working0.50
Moscore QM01/07/2021Walter PateCustomer SupportSupport #412: laptop can not connect to scoreboard and Tranx customer reported back that it was now working0.50
Moscore QM07/29/2020Walter PateCustomer SupportSupport #415: THQMA reports trouble with Moscore -QM running on the Media resources scoreboard Diagnosed customer settings, customer forgot one step in daily setup0.50
Moscore QM07/17/2020Walter PateCustomer SupportSupport #414: BQMRC can not generate their mainsBQMRC supplied more information and requested furter support6.00
Moscore QM07/13/2020Walter PateCustomer SupportSupport #414: BQMRC can not generate their mainsfurther test conclude the conflict was because BQMRC Max Cars setting was equal to Transfer count. Max cars should be greater than transfer count!2.00
Moscore QM07/12/2020Walter PateCustomer SupportSupport #414: BQMRC can not generate their mainsI had customer send me a copy of their database2.50
Moscore QM07/11/2020Walter PateCustomer SupportSupport #413: THQMA asked if the race time limit can be removed from the scoreboard during a racecustomer has webscoreboard so there is a compatible solution1.00
Moscore QM07/11/2020Walter PateCustomer SupportSupport #413: THQMA asked if the race time limit can be removed from the scoreboard during a racecustomer replied0.50
Moscore QM07/11/2020Walter PateCustomer SupportSupport #413: THQMA asked if the race time limit can be removed from the scoreboard during a racereplied to customer with solution1.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #412: laptop can not connect to scoreboard and Tranx added no network connection to tower computer3.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #411: 2020 subscription key did not workinitial test shows the tower computer was running version 1.3.24 of moscore qm2.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #407: Web server not open properlyafter customer renewed subscription the issue dissapeared0.50
Moscore QM07/06/2020Walter PateCustomer SupportSupport #408: HQMA scoreboard will not start after Windows updateThird party updates are changing port assignments within Windows0.50
Moscore QM07/06/2020Walter PateCustomer SupportSupport #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)Third party software has changed port assignments1.00
Moscore QM07/06/2020Walter PateCustomer SupportSupport #410: SCQMC daktronics scoreboard does not connect (after Windows Update )customer resolved by turning off scoreboard then restarting moscore1.00
Moscore QM06/21/2020Walter PateCustomer SupportSupport #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)waitting for thqma to touch base0.50
Moscore QM06/21/2020Walter PateCustomer SupportSupport #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)THQMA called with issues starting the Media resources webscoreboard0.50
Moscore QM06/21/2020Walter PateCustomer SupportSupport #408: HQMA scoreboard will not start after Windows updateconnected with Greg again to work on the HQMA_MD scoreboard at 8 am PST2.00

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