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	Project	Date	User	Activity	Issue	Comment	Hours
	Moscore QM	07/29/2020	Walter Pate	Customer Support	Support #415: THQMA reports trouble with Moscore -QM running on the Media resources scoreboard	Diagnosed customer settings, customer forgot one step in daily setup	0.50
	Moscore QM	07/17/2020	Walter Pate	Customer Support	Support #414: BQMRC can not generate their mains	BQMRC supplied more information and requested furter support	6.00
	Moscore QM	07/13/2020	Walter Pate	Customer Support	Support #414: BQMRC can not generate their mains	further test conclude the conflict was because BQMRC Max Cars setting was equal to Transfer count. Max cars should be greater than transfer count!	2.00
	Moscore QM	07/12/2020	Walter Pate	Customer Support	Support #414: BQMRC can not generate their mains	I had customer send me a copy of their database	2.50
	Moscore QM	07/11/2020	Walter Pate	Customer Support	Support #413: THQMA asked if the race time limit can be removed from the scoreboard during a race	customer has webscoreboard so there is a compatible solution	1.00
	Moscore QM	07/11/2020	Walter Pate	Customer Support	Support #413: THQMA asked if the race time limit can be removed from the scoreboard during a race	customer replied	0.50
	Moscore QM	07/11/2020	Walter Pate	Customer Support	Support #413: THQMA asked if the race time limit can be removed from the scoreboard during a race	replied to customer with solution	1.00
	Moscore QM	07/06/2020	Walter Pate	Customer Support	Support #412: laptop can not connect to scoreboard and Tranx	added no network connection to tower computer	3.00
	Moscore QM	07/06/2020	Walter Pate	Customer Support	Support #411: 2020 subscription key did not work	initial test shows the tower computer was running version 1.3.24 of moscore qm	2.00
	Moscore QM	07/06/2020	Walter Pate	Customer Support	Support #407: Web server not open properly	after customer renewed subscription the issue dissapeared	0.50
	Moscore QM	07/06/2020	Walter Pate	Customer Support	Support #408: HQMA scoreboard will not start after Windows update	Third party updates are changing port assignments within Windows	0.50
	Moscore QM	07/06/2020	Walter Pate	Customer Support	Support #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)	Third party software has changed port assignments	1.00
	Moscore QM	07/06/2020	Walter Pate	Customer Support	Support #410: SCQMC daktronics scoreboard does not connect (after Windows Update )	customer resolved by turning off scoreboard then restarting moscore	1.00
	Moscore QM	06/21/2020	Walter Pate	Customer Support	Support #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)	waitting for thqma to touch base	0.50
	Moscore QM	06/21/2020	Walter Pate	Customer Support	Support #409: THQMA reports trouble starting the Media resources scoreboard (after windows update)	THQMA called with issues starting the Media resources webscoreboard	0.50
	Moscore QM	06/21/2020	Walter Pate	Customer Support	Support #408: HQMA scoreboard will not start after Windows update	connected with Greg again to work on the HQMA_MD scoreboard at 8 am PST	2.00
	Moscore QM	06/21/2020	Walter Pate	Customer Support	Support #408: HQMA scoreboard will not start after Windows update	worked with customer	1.00
	Moscore QM	06/21/2020	Walter Pate	Customer Support	Support #410: SCQMC daktronics scoreboard does not connect (after Windows Update )	tested the faulty condition and created a solution for the customer	1.00
	Moscore QM	02/27/2020	Walter Pate	Customer Support	Support #407: Web server not open properly	changed tracker to support added jamie,april and walter as watchers and changed status to feedback	0.50
	Moscore QM	02/27/2020	Walter Pate	Customer Support	Support #407: Web server not open properly	customer called regarding RPC error	1.00
	Moscore QM	01/06/2020	Walter Pate	Customer Support	Support #406: customer is getting UE error with the Devart data MySQL file	connected with customer using TeamViewer	1.00
	Moscore QM	11/23/2019	Walter Pate	Customer Support	Support #406: customer is getting UE error with the Devart data MySQL file	Called customer to get more info	0.50
	Moscore QM	09/23/2019	Walter Pate	Customer Support	Support #405: Little T scoreboard not showing correct output after replacing controller in HDD scoreboard	Changed status to Feedback...The issue seems to be in the new scoreboard controllerand needs Media resources support	5.00
	Moscore QM	09/15/2019	Walter Pate	Customer Support	Support #404: Customer could not start scoreboard	Analyzed customer settings	0.50
	Moscore QM	09/10/2019	Walter Pate	Customer Support	Support #403: Region 9 customer did a windows update then Moscore-QM would not print	changed status to awaiting feedback	0.50

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